UKG HR Service Delivery
HR ticketing and document portal. Formerly PeopleDoc.
Quote-based pricing
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Bottom line
UKG HR Service Delivery, formerly PeopleDoc, is UKG's HR ticketing and employee-document portal (People Assist and Document Manager). It is still documented and sold. Plans are sales-quoted.
Stands out for: UKG still publishes HR Service Delivery REST API v3 and v2 docs, including people-doc.com API hosts, so this is a live product line rather than a dead brand page.
Watch out for: The older product URL no longer resolves. The live feature page is under /products/features/hr-service-delivery. Budget work still goes through UKG sales, not a public PEPM.
Overview
UKG HR Service Delivery is the current name for the PeopleDoc HR service-delivery platform. People Assist is employee request management and a role-based knowledge portal. Document Manager stores, shares, and retains employee files. Process automation covers onboarding, cross-boarding, and similar multi-step events. UKG describes AI-driven responses, SLA dashboards, and compliance across 40-plus countries.
Live pages include ukg.com/products/features/hr-service-delivery and developer.ukg.com/hrsd. Some review sites mark the PeopleDoc SKU discontinued. Vendor feature pages, People Assist / Document Manager naming, and current API docs are why this listing stays available. Commercial terms remain sales-quoted. This is HR service delivery, not UKG Dimensions timekeeping.
Who it's for
Best for
- Enterprises already on UKG that want HR cases and employee files in the same family
- Global HR ops that need document retention across 40-plus countries
- Teams replacing shared inboxes with People Assist knowledge base and SLA dashboards
- IT groups that will use the HRSD REST API and webhooks
Not ideal for
- SMBs that need a $5/employee benefits cart
- ER investigators who actually needed HR Acuity case files, not HR tickets
Key features
HR ticketing. Employees file HR requests into a queue.
Employee document portal. Stores letters and proofs the worker can download.
PeopleDoc lineage. Same product line, current UKG name.
Pricing
UKG HR Service Delivery (People Assist and Document Manager, formerly PeopleDoc) is quoted by UKG. There is no public per-employee grid. Current product copy lives on the HR service delivery feature page. A REST API is documented for the HRSD product line. Confirm current terms on the vendor site.
Checked 19 Sep 2026. Vendors change prices without notice.
See current pricing on UKG HR Service Delivery (opens in a new tab)
Is UKG HR Service Delivery expensive?
UKG HR Service Delivery does not publish a price. It is one of 12 quote-based tools among the 13 HR help desk tools in our directory. 0 have a free tier, and those with a public price typically start around $99 a month.
- 12 quote-based
- 0 free tier
- 2 public price
Worked out automatically from every HR help desk listing, so it updates as the directory changes.
Pros and cons
Pros
- People Assist plus Document Manager in one HRSD family
- Current REST API v3/v2 documentation, including webhooks
- Global document-retention story across 40-plus countries
Cons
- No public rate card. UKG quotes the modules
- The older product URL no longer resolves, which confuses buyers
- Capterra's PeopleDoc listing has only four reviews
What's new at UKG HR Service Delivery
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How UKG HR Service Delivery compares
See all UKG HR Service Delivery alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | Sales-quoted | – | – | |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | $99/mo | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
Sales-quoted
ER investigations if you need case files more than HR ticketing.
Sales-quoted
Speak-up intake if the gap is misconduct reporting, not document retention.
$99/mo
HR chatbot for ticket deflection if you are not already in the UKG family.
Sales-quoted
UKG workforce management if time and scheduling, not PeopleDoc files, is the actual need.
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