Head to head

UKG Dimensions vs UKG HR Service Delivery

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

UKG Dimensions

Sales-quoted

UKG Dimensions is now sold as UKG Pro Workforce Management. It is enterprise WFM for shift forecasting, advanced scheduling, and time. Pricing is quoted per employee per month by module.

Where UKG Dimensions fits

  • Large hourly employers that need AI scheduling, forecasting, and FLSA/ACA-style time rules
  • Health systems, manufacturers, and retailers already in the UKG stack
  • Operations teams replacing Kronos Workforce Central-class timekeeping
  • Enterprises that will pair WFM with UKG Pro HCM rather than a point scheduler

UKG HR Service Delivery, formerly PeopleDoc, is UKG's HR ticketing and employee-document portal (People Assist and Document Manager). It is still documented and sold. Plans are sales-quoted.

Where UKG HR Service Delivery fits

  • Enterprises already on UKG that want HR cases and employee files in the same family
  • Global HR ops that need document retention across 40-plus countries
  • Teams replacing shared inboxes with People Assist knowledge base and SLA dashboards
  • IT groups that will use the HRSD REST API and webhooks

At a glance

DetailUKG DimensionsUKG HR Service Delivery
Starting priceSales-quotedSales-quoted
Free tier–No–No
MCP server–No–No
Public API–No–No
Listed underTime & attendance, Workforce managementHR help desk

Where they pull apart

UKG Dimensions

Stands out: AI-powered scheduling that uses demand history, skills, certifications, preferences, and labor budgets, plus time, accruals, leave, and analytics as separately licensed modules.

Watch out: This is not an SMB shift app. Timekeeping, scheduling, forecasting, and analytics are PEPM modules with implementation typically in the tens to hundreds of thousands. UKG Ready is the smaller-company SKU.

Not the right fit for

  • Cafes and single-site shops that need a free 30-user scheduler (see Sling)
  • Mid-market teams that wanted UKG Ready, not Dimensions-class PEPM modules

UKG HR Service Delivery

Stands out: UKG still publishes HR Service Delivery REST API v3 and v2 docs, including people-doc.com API hosts, so this is a live product line rather than a dead brand page.

Watch out: The older product URL no longer resolves. The live feature page is under /products/features/hr-service-delivery. Budget work still goes through UKG sales, not a public PEPM.

Not the right fit for

  • SMBs that need a $5/employee benefits cart
  • ER investigators who actually needed HR Acuity case files, not HR tickets

Pros and cons

UKG Dimensions

  • Enterprise time, AI scheduling, forecasting, and compliance in one UKG suite
  • Module PEPM model so you license timekeeping without buying every add-on
  • Fits complex hourly rules that break SMB schedulers
  • Quoted PEPM plus a heavy implementation
  • Rename to UKG Pro Workforce Management can confuse Dimensions-era RFPs
  • Wrong size for a 30-person shop that needs Sling or Homebase

UKG HR Service Delivery

  • People Assist plus Document Manager in one HRSD family
  • Current REST API v3/v2 documentation, including webhooks
  • Global document-retention story across 40-plus countries
  • No public rate card. UKG quotes the modules
  • The older product URL no longer resolves, which confuses buyers
  • Capterra's PeopleDoc listing has only four reviews

What each one costs

UKG Dimensions

Sales-quoted

UKG Pro Workforce Management (formerly UKG Dimensions) is quoted per employee per month by module (timekeeping, scheduling, forecasting, accruals, leave, analytics). The vendor does not publish a public PEPM card. Implementation is scoped separately. Confirm current terms on the vendor site.

Checked 19 Sep 2026

UKG HR Service Delivery

Sales-quoted

UKG HR Service Delivery (People Assist and Document Manager, formerly PeopleDoc) is quoted by UKG. There is no public per-employee grid. Current product copy lives on the HR service delivery feature page. A REST API is documented for the HRSD product line. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Common questions

Can you try UKG Dimensions or UKG HR Service Delivery for free?
Neither carries a free tier on our listing.

Not the pair you wanted?

All UKG Dimensions alternatives All UKG HR Service Delivery alternatives Every Time & attendance tool

Editorial listings, never paid rankings. Prices checked 19 Sep 2026. Confirm current terms on the vendor site. Spot an error?