Head to head

HR Acuity vs UKG HR Service Delivery

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

HR Acuity

Sales-quoted

Employee-relations case management and workplace investigations. HR Acuity quotes from employee count, case volume, and modules, not a public PEPM.

Where HR Acuity fits

  • Enterprise ER teams that need defensible investigation files
  • Companies that want named or anonymous employee reporting in one case system
  • HR leaders who will use trend dashboards and peer benchmarking
  • Legal-adjacent people teams that need audit trails on every case

UKG HR Service Delivery, formerly PeopleDoc, is UKG's HR ticketing and employee-document portal (People Assist and Document Manager). It is still documented and sold. Plans are sales-quoted.

Where UKG HR Service Delivery fits

  • Enterprises already on UKG that want HR cases and employee files in the same family
  • Global HR ops that need document retention across 40-plus countries
  • Teams replacing shared inboxes with People Assist knowledge base and SLA dashboards
  • IT groups that will use the HRSD REST API and webhooks

At a glance

DetailHR AcuityUKG HR Service Delivery
Starting priceSales-quotedSales-quoted
Free tier–No–No
MCP server–No–No
Public API–No–No
Listed underHR help deskHR help desk
Capterra4.3 from 31 reviewsNot enough reviews

Where they pull apart

HR Acuity

Stands out: The vendor positions itself as purpose-built ER software with AI writing assistance, guided investigation workflows, and benchmarking, used by names such as Workday, Bloomberg, and Lyft.

Watch out: hracuity.com is a demo and contact-sales motion. You will not see a starter seat price, and this is built for 500-plus employee ER teams more than a 40-person HR shop.

Not the right fit for

  • Small employers that only needed a spreadsheet of write-ups
  • Compliance teams that actually need a NAVEX-style ethics hotline and TPRM suite

UKG HR Service Delivery

Stands out: UKG still publishes HR Service Delivery REST API v3 and v2 docs, including people-doc.com API hosts, so this is a live product line rather than a dead brand page.

Watch out: The older product URL no longer resolves. The live feature page is under /products/features/hr-service-delivery. Budget work still goes through UKG sales, not a public PEPM.

Not the right fit for

  • SMBs that need a $5/employee benefits cart
  • ER investigators who actually needed HR Acuity case files, not HR tickets

Pros and cons

HR Acuity

  • Purpose-built ER and investigations, not a generic ticketing SKU
  • AI writing assistance and benchmarking are named, live capabilities
  • Capterra 4.3 from 31 reviews
  • No public rate card. Quotes scale with headcount and case volume
  • Aimed at larger ER teams, not a five-person HR department
  • Implementation is typically months

UKG HR Service Delivery

  • People Assist plus Document Manager in one HRSD family
  • Current REST API v3/v2 documentation, including webhooks
  • Global document-retention story across 40-plus countries
  • No public rate card. UKG quotes the modules
  • The older product URL no longer resolves, which confuses buyers
  • Capterra's PeopleDoc listing has only four reviews

What each one costs

HR Acuity

Sales-quoted

HR Acuity does not publish per-employee prices. Quotes depend on employee count, employee-relations case volume, and modules such as case management, investigations, analytics, and benchmarking. A demo is required. No public free plan is stated. Confirm current terms on the vendor site.

Checked 19 Sep 2026

UKG HR Service Delivery

Sales-quoted

UKG HR Service Delivery (People Assist and Document Manager, formerly PeopleDoc) is quoted by UKG. There is no public per-employee grid. Current product copy lives on the HR service delivery feature page. A REST API is documented for the HRSD product line. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Common questions

Can you try HR Acuity or UKG HR Service Delivery for free?
Neither carries a free tier on our listing.

Not the pair you wanted?

All HR Acuity alternatives All UKG HR Service Delivery alternatives Every HR help desk tool

Editorial listings, never paid rankings. Prices checked 19 Sep 2026. Confirm current terms on the vendor site. Spot an error?