Head to head

UKG HR Service Delivery vs Workativ

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

UKG HR Service Delivery, formerly PeopleDoc, is UKG's HR ticketing and employee-document portal (People Assist and Document Manager). It is still documented and sold. Plans are sales-quoted.

Where UKG HR Service Delivery fits

  • Enterprises already on UKG that want HR cases and employee files in the same family
  • Global HR ops that need document retention across 40-plus countries
  • Teams replacing shared inboxes with People Assist knowledge base and SLA dashboards
  • IT groups that will use the HRSD REST API and webhooks

Workativ

$99/mo

Workativ is an AI help desk for HR and IT questions that live in Slack or Microsoft Teams. The AI-agent pricing page starts at Starter $99 per month (200 chat sessions, 1 agent). Business is $349 per month. Yearly billing saves 15 percent.

Where Workativ fits

  • SMB and mid-market HR or IT teams that want a Slack or Teams agent at $99/mo
  • Companies that will grow into Business at $349/mo for 500 sessions and 2 agents
  • Teams that prefer session caps over per-employee billing
  • Ops leaders who need live-agent handoff without standing up ServiceNow

At a glance

DetailUKG HR Service DeliveryWorkativ
Starting priceSales-quoted$99/mo
Free tier–No–No
MCP server–No–No
Public API–No–No
Listed underHR help deskHR help desk

Where they pull apart

UKG HR Service Delivery

Stands out: UKG still publishes HR Service Delivery REST API v3 and v2 docs, including people-doc.com API hosts, so this is a live product line rather than a dead brand page.

Watch out: The older product URL no longer resolves. The live feature page is under /products/features/hr-service-delivery. Budget work still goes through UKG sales, not a public PEPM.

Not the right fit for

  • SMBs that need a $5/employee benefits cart
  • ER investigators who actually needed HR Acuity case files, not HR tickets

Workativ

Stands out: Session-based pricing with no per-user fees, so the whole company can talk to the agent. Starter is a published $99/mo proof-of-concept SKU, unusual in this category.

Watch out: Starter caps you at 200 AI chat sessions, 1 agent, 2 actions, 1 live agent, and 30 days of data retention. Business lifts that to 500 sessions, 2 agents, 5 actions, and 3 live agents. Enterprise is custom.

Not the right fit for

  • Enterprises that need a quote-only HRSD suite on top of Workday
  • Buyers who need unlimited sessions on the cheapest card

Pros and cons

UKG HR Service Delivery

  • People Assist plus Document Manager in one HRSD family
  • Current REST API v3/v2 documentation, including webhooks
  • Global document-retention story across 40-plus countries
  • No public rate card. UKG quotes the modules
  • The older product URL no longer resolves, which confuses buyers
  • Capterra's PeopleDoc listing has only four reviews

Workativ

  • Published Starter at $99/mo with no per-user fee
  • Business at $349/mo is still a flat session SKU rather than PEPM
  • Slack and Teams deployment without buying a full ITSM
  • 200 sessions on Starter will not cover a busy 500-person HR inbox
  • Capterra has only 4 reviews
  • Enterprise connectors and extra sessions leave the public table

What each one costs

UKG HR Service Delivery

Sales-quoted

UKG HR Service Delivery (People Assist and Document Manager, formerly PeopleDoc) is quoted by UKG. There is no public per-employee grid. Current product copy lives on the HR service delivery feature page. A REST API is documented for the HRSD product line. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Workativ

$99/mo

Starter is $99 per month for 200 AI chat sessions, 1 AI agent, 2 actions, and 1 live agent. Business is $349 per month for 500 sessions, 2 agents, 5 actions, and 3 live agents. Yearly billing saves 15 percent. Enterprise is custom. Pricing is session-based with no per-user fees. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Common questions

Can you try UKG HR Service Delivery or Workativ for free?
Neither carries a free tier on our listing.

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Editorial listings, never paid rankings. Prices checked 19 Sep 2026. Confirm current terms on the vendor site. Spot an error?