Head to head

Spot vs UKG HR Service Delivery

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

Spot

Sales-quoted

Talk to Spot is AI-powered workplace investigation and speak-up intake for HR, compliance, security, and legal. Employer plans are sales-quoted.

Where Spot fits

  • HR and compliance teams replacing webforms with AI interviews
  • Frontline employers that need mobile, around-the-clock reporting
  • Legal and security partners who want one intake layer across case types
  • Companies migrating off a legacy hotline form and wanting a white-glove cutover

UKG HR Service Delivery, formerly PeopleDoc, is UKG's HR ticketing and employee-document portal (People Assist and Document Manager). It is still documented and sold. Plans are sales-quoted.

Where UKG HR Service Delivery fits

  • Enterprises already on UKG that want HR cases and employee files in the same family
  • Global HR ops that need document retention across 40-plus countries
  • Teams replacing shared inboxes with People Assist knowledge base and SLA dashboards
  • IT groups that will use the HRSD REST API and webhooks

At a glance

DetailSpotUKG HR Service Delivery
Starting priceSales-quotedSales-quoted
Free tier–No–No
MCP server–No–No
Public API–No–No
Listed underHR help deskHR help desk

Where they pull apart

Spot

Stands out: Omnichannel AI intake captures the interview, applies investigation methods, and produces an audit-ready report on a mobile-first flow that runs 24/7 for frontline teams.

Watch out: The consumer FAQ still says individuals can record an incident for free. Employer case management, workflows, and analytics are a Contact Us / demo product, not that free reporter chat.

Not the right fit for

  • Enterprises that already standardized on NAVEX EthicsPoint and do not want a second intake brand
  • ER teams that need HR Acuity-depth case files more than a reporter chatbot

UKG HR Service Delivery

Stands out: UKG still publishes HR Service Delivery REST API v3 and v2 docs, including people-doc.com API hosts, so this is a live product line rather than a dead brand page.

Watch out: The older product URL no longer resolves. The live feature page is under /products/features/hr-service-delivery. Budget work still goes through UKG sales, not a public PEPM.

Not the right fit for

  • SMBs that need a $5/employee benefits cart
  • ER investigators who actually needed HR Acuity case files, not HR tickets

Pros and cons

Spot

  • AI interview that produces an audit-ready report instead of a blank webform
  • Mobile-first 24/7 intake aimed at frontline reporters
  • Cross-functional workflows for HR, compliance, legal, and security
  • Employer platform is sales-quoted with no public PEPM
  • Free reporter FAQ can confuse buyers looking for a company plan
  • Capterra has only seven reviews on the matched product

UKG HR Service Delivery

  • People Assist plus Document Manager in one HRSD family
  • Current REST API v3/v2 documentation, including webhooks
  • Global document-retention story across 40-plus countries
  • No public rate card. UKG quotes the modules
  • The older product URL no longer resolves, which confuses buyers
  • Capterra's PeopleDoc listing has only four reviews

What each one costs

Spot

Sales-quoted

Talk to Spot does not publish employer per-employee prices. Team plans are scoped on a demo (intake, workflows, analytics). Individuals can still record a private incident in the reporter experience. That reporter path is not an employer free-forever plan. There is no numbered company trial on the public site. Confirm current terms on the vendor site.

Checked 19 Sep 2026

UKG HR Service Delivery

Sales-quoted

UKG HR Service Delivery (People Assist and Document Manager, formerly PeopleDoc) is quoted by UKG. There is no public per-employee grid. Current product copy lives on the HR service delivery feature page. A REST API is documented for the HRSD product line. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Common questions

Can you try Spot or UKG HR Service Delivery for free?
Neither carries a free tier on our listing.

Not the pair you wanted?

All Spot alternatives All UKG HR Service Delivery alternatives Every HR help desk tool

Editorial listings, never paid rankings. Prices checked 19 Sep 2026. Confirm current terms on the vendor site. Spot an error?