Workativ
Workativ is an AI help desk for HR and IT questions that live in Slack or Microsoft Teams.
From $99/mo
Bottom line
Workativ is an AI help desk for HR and IT questions that live in Slack or Microsoft Teams. The AI-agent pricing page starts at Starter $99 per month (200 chat sessions, 1 agent). Business is $349 per month. Yearly billing saves 15 percent.
Stands out for: Session-based pricing with no per-user fees, so the whole company can talk to the agent. Starter is a published $99/mo proof-of-concept SKU, unusual in this category.
Watch out for: Starter caps you at 200 AI chat sessions, 1 agent, 2 actions, 1 live agent, and 30 days of data retention. Business lifts that to 500 sessions, 2 agents, 5 actions, and 3 live agents. Enterprise is custom.
Overview
Workativ is a no-code AI agent platform for employee IT and HR support. Agents train on sites, documents, and connected apps, answer in Slack, Microsoft Teams, or web, and escalate to a human inbox. Session-based billing means employees are not licensed one by one.
Starter is $99/month with 200 AI chat sessions, 3 million training characters, 1 AI agent, 2 actions, and 1 admin. Business is $349/month with 500 sessions, 10 million characters, 2 agents, 5 actions, and 3 live agents. Yearly saves 15 percent. Enterprise is custom. There is no printed day-count trial on the 2026 AI-agent pricing page. Capterra has 4.5 from 4 reviews, below 10.
Who it's for
Best for
- SMB and mid-market HR or IT teams that want a Slack or Teams agent at $99/mo
- Companies that will grow into Business at $349/mo for 500 sessions and 2 agents
- Teams that prefer session caps over per-employee billing
- Ops leaders who need live-agent handoff without standing up ServiceNow
Not ideal for
- Enterprises that need a quote-only HRSD suite on top of Workday
- Buyers who need unlimited sessions on the cheapest card
Key features
AI agents in Slack and Teams. Answers HR and IT questions where employees already work.
Ticket deflection. Resolves common requests before they become tickets.
HRIS actions. Runs leave, access, and onboarding steps against connected systems.
Live-agent handoff. Escalates to a human when the bot cannot resolve.
AI features
| What the AI does | Plan |
|---|---|
| No-code AI agents that answer HR and IT questions and run connected actions in Slack or Teams | Starter |
| AI sentiment analysis, suggestions, analytics, and security guardrails | Starter |
Only features named in the vendor's own documentation. Anything sold separately is marked as an add-on.
Pricing
| Plan | Price | What you get |
|---|---|---|
| Starter | $99/mo | 200 AI chat sessions, 1 agent, 2 actions, 1 live agent |
| Business | $349/mo | 500 sessions, 2 agents, 5 actions, 3 live agents |
Starter is $99 per month for 200 AI chat sessions, 1 AI agent, 2 actions, and 1 live agent. Business is $349 per month for 500 sessions, 2 agents, 5 actions, and 3 live agents. Yearly billing saves 15 percent. Enterprise is custom. Pricing is session-based with no per-user fees. Confirm current terms on the vendor site.
Checked 19 Sep 2026. Vendors change prices without notice.
Is Workativ expensive?
Workativ starts at $99/mo. We list 13 HR help desk tools in total. 0 have a free tier, and those with a public price typically start around $99 a month.
- 12 quote-based
- 0 free tier
- 2 public price
Worked out automatically from every HR help desk listing, so it updates as the directory changes.
Pros and cons
Pros
- Published Starter at $99/mo with no per-user fee
- Business at $349/mo is still a flat session SKU rather than PEPM
- Slack and Teams deployment without buying a full ITSM
Cons
- 200 sessions on Starter will not cover a busy 500-person HR inbox
- Capterra has only 4 reviews
- Enterprise connectors and extra sessions leave the public table
Integrations
Slack Microsoft Teams
What's new at Workativ
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How Workativ compares
See all Workativ alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | $99/mo | – | – | |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | ✓ | ✓ | Compare |
Sales-quoted
Applaud is a quote-only enterprise HR service-delivery portal if you need a full EXP rather than a $99 session agent.
Sales-quoted
Moveworks is an enterprise employee assistant (now ServiceNow-owned) on a quote, for companies already in that stack.
Sales-quoted
Leena AI is a conversational HR help desk on a quote, focused on employee questions rather than Workativ's session SKUs.
Sales-quoted MCP API
ServiceNow HRSD is the broader workflow suite if you already own ServiceNow and do not want a specialist $99 agent.
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