Moveworks
Moveworks is an enterprise employee assistant that answers and completes HR and IT requests in Slack, Teams, and the web.
Quote-based pricing
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Bottom line
Moveworks is still sold as Moveworks after ServiceNow completed its acquisition on December 15, 2025. It is an enterprise employee assistant that answers and completes HR and IT requests in Slack, Teams, and the web. Pricing is quote-only.
Stands out for: The assistant plus a Reasoning Engine sit in front of enterprise systems, with Agent Studio for building agentic workflows. The vendor cites 5.5 million employee users and ~90 percent of customers deploying to 100 percent of employees.
Watch out for: The commercial path is now a ServiceNow conversation as well as a Moveworks one. There is no public PEPM. Implementation is an enterprise program, not a $99/mo agent.
Overview
Moveworks is an enterprise AI assistant: employees ask in Slack, Microsoft Teams, or the web, and the system retrieves answers or completes requests across HRIS, ITSM, and other systems. Agent Studio and the Reasoning Engine are the agentic layer. ServiceNow closed the acquisition on December 15, 2025. The product continues under the Moveworks name.
There is no vendor pricing table. Buyers go through sales, increasingly alongside ServiceNow packaging. Capterra has 5.0 from 1 review, below 10. Treat commercials as sales-quoted.
Who it's for
Best for
- Global enterprises that want an employee assistant across HR and IT in Slack and Teams
- ServiceNow shops that want the Moveworks front door on top of Now workflows
- Companies that will deploy to every employee, not a pilot queue
- IT and HR shared services drowning in repetitive tickets
Not ideal for
- SMBs that want Workativ's $99/mo session SKU
- Teams that refuse a quote-led enterprise rollout
Key features
Enterprise AI assistant. Answers and completes requests in Slack, Teams, and web.
Agent Studio. Build custom agents and pick from a marketplace.
100+ languages. Multilingual support out of the box.
HRIS and ITSM connectors. Plugins into Workday, ServiceNow, and others.
AI features
| What the AI does | Plan |
|---|---|
| Enterprise employee assistant that answers and completes HR and IT requests in Slack, Teams, and the web | |
| Agent Studio and Reasoning Engine for agentic workflows across connected systems |
Only features named in the vendor's own documentation. Anything sold separately is marked as an add-on.
Pricing
Moveworks does not publish a rate card. The enterprise assistant is sold through sales, including alongside ServiceNow packaging after the December 2025 acquisition. Commercials are quoted. Confirm current terms on the vendor site.
Checked 19 Sep 2026. Vendors change prices without notice.
Is Moveworks expensive?
Moveworks does not publish a price. It is one of 12 quote-based tools among the 13 HR help desk tools in our directory. 0 have a free tier, and those with a public price typically start around $99 a month.
- 12 quote-based
- 0 free tier
- 2 public price
Worked out automatically from every HR help desk listing, so it updates as the directory changes.
Pros and cons
Pros
- Still sold as Moveworks after the December 2025 ServiceNow close
- Designed for 100 percent employee deployment, not a help-desk sidecar
- Slack, Teams, and web as the front door into HR and IT systems
Cons
- No public price. Expect an enterprise ACV conversation
- Implementation is a program, not a self-serve agent
- ServiceNow ownership may matter if you are not in that ecosystem
Integrations
Slack Microsoft Teams ServiceNow
What's new at Moveworks
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How Moveworks compares
See all Moveworks alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | Sales-quoted | – | – | |
| | – | Sales-quoted | – | – | Compare |
| | – | $99/mo | – | – | Compare |
| | – | Sales-quoted | ✓ | ✓ | Compare |
| | – | Sales-quoted | – | – | Compare |
Sales-quoted
Applaud is a quote-only HR service-delivery portal if you want an HR EXP rather than an IT-plus-HR assistant.
$99/mo
Workativ publishes Starter from $99/mo for Slack and Teams AI agents, a self-serve alternative to Moveworks' enterprise quote.
Sales-quoted MCP API
ServiceNow HRSD is the workflow suite if you already own Now and want native HRSD rather than the Moveworks assistant.
Sales-quoted
Leena AI is a conversational HR help desk on a quote, narrower than Moveworks' HR-plus-IT assistant.
Your next step
Shortlisting Moveworks?
Still deciding? Ask an AI assistant about Moveworks.
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