Head to head

Moveworks vs ServiceNow HRSD

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

Moveworks

Sales-quoted

Moveworks is still sold as Moveworks after ServiceNow completed its acquisition on December 15, 2025. It is an enterprise employee assistant that answers and completes HR and IT requests in Slack, Teams, and the web. Pricing is quote-only.

Where Moveworks fits

  • Global enterprises that want an employee assistant across HR and IT in Slack and Teams
  • ServiceNow shops that want the Moveworks front door on top of Now workflows
  • Companies that will deploy to every employee, not a pilot queue
  • IT and HR shared services drowning in repetitive tickets

ServiceNow HRSD

Sales-quoted

HR service delivery on the ServiceNow platform: cases, knowledge, and an employee portal. Pricing is sales-quoted.

Where ServiceNow HRSD fits

  • Enterprises already on ServiceNow
  • HR ops teams drowning in inbox tickets
  • Companies that want one portal for IT and HR
  • Global employers with knowledge-base deflection

At a glance

DetailMoveworksServiceNow HRSD
Starting priceSales-quotedSales-quoted
Free tier–No–No
MCP server–No✓Yes
Public API–No✓Yes
Listed underHR help deskHR help desk

Where they pull apart

Moveworks

Stands out: The assistant plus a Reasoning Engine sit in front of enterprise systems, with Agent Studio for building agentic workflows. The vendor cites 5.5 million employee users and ~90 percent of customers deploying to 100 percent of employees.

Watch out: The commercial path is now a ServiceNow conversation as well as a Moveworks one. There is no public PEPM. Implementation is an enterprise program, not a $99/mo agent.

Not the right fit for

  • SMBs that want Workativ's $99/mo session SKU
  • Teams that refuse a quote-led enterprise rollout

ServiceNow HRSD

Stands out: HR tickets on the same platform as ITSM, so large employers are not running a side help desk for people ops.

Watch out: This is a ServiceNow SKU, not a standalone HR help desk you buy for $10/user. Platform, modules, and implementation dwarf the software line item. MCP and API are listed.

Not the right fit for

  • SMBs
  • Teams that wanted a Slack HR chatbot only
  • Buyers with no ServiceNow estate

Pros and cons

Moveworks

  • Still sold as Moveworks after the December 2025 ServiceNow close
  • Designed for 100 percent employee deployment, not a help-desk sidecar
  • Slack, Teams, and web as the front door into HR and IT systems
  • No public price. Expect an enterprise ACV conversation
  • Implementation is a program, not a self-serve agent
  • ServiceNow ownership may matter if you are not in that ecosystem

ServiceNow HRSD

  • HR cases on the same platform as IT
  • Knowledge deflection at enterprise scale
  • MCP and API listed
  • Quote-only, platform deal
  • Implementation is the real cost
  • Wrong buy with no ServiceNow footprint

What each one costs

Moveworks

Sales-quoted

Moveworks does not publish a rate card. The enterprise assistant is sold through sales, including alongside ServiceNow packaging after the December 2025 acquisition. Commercials are quoted. Confirm current terms on the vendor site.

Checked 19 Sep 2026

ServiceNow HRSD

Sales-quoted

Sales-quoted on the ServiceNow platform. Platform API. Confirm current terms on the vendor site.

Checked 12 Sep 2026

Common questions

Can you try Moveworks or ServiceNow HRSD for free?
Neither carries a free tier on our listing.
Does Moveworks or ServiceNow HRSD have an MCP server?
ServiceNow HRSD ships a first party MCP server, so an AI assistant can work the product directly.

Not the pair you wanted?

All Moveworks alternatives All ServiceNow HRSD alternatives Every HR help desk tool

Editorial listings, never paid rankings. Prices checked 19 Sep 2026. Confirm current terms on the vendor site. Spot an error?