ServiceNow HRSD
Enterprise HR portal, cases, and knowledge on ServiceNow.
Quote-based pricing MCP server API
Visit ServiceNow HRSD (opens in a new tab) Follow ServiceNow HRSD updates
Bottom line
HR service delivery on the ServiceNow platform: cases, knowledge, and an employee portal. Pricing is sales-quoted.
Stands out for: HR tickets on the same platform as ITSM, so large employers are not running a side help desk for people ops.
Watch out for: This is a ServiceNow SKU, not a standalone HR help desk you buy for $10/user. Platform, modules, and implementation dwarf the software line item. MCP and API are listed.
Overview
ServiceNow HR Service Delivery (HRSD) is case management, knowledge, and an employee portal for HR, on the ServiceNow platform. It is the enterprise HR help desk. MCP and an API are listed.
Pricing is sales-quoted and almost always part of a broader ServiceNow agreement. Compare it with UKG HR Service Delivery, Workday help desk, Leena AI, or Espressive if you want an HR copilot without the Now platform.
Who it's for
Best for
- Enterprises already on ServiceNow
- HR ops teams drowning in inbox tickets
- Companies that want one portal for IT and HR
- Global employers with knowledge-base deflection
Not ideal for
- SMBs
- Teams that wanted a Slack HR chatbot only
- Buyers with no ServiceNow estate
Key features
HR portal. Employees open HR requests from a branded catalog.
Case management. Routes those requests to the right HR team.
Knowledge base. Answers common questions before a case is opened.
MCP server
The vendor runs its own MCP server but does not publish one public address, so connect through the vendor's own setup steps.
Setup steps and live status MCP Directory Check your stack in the MCP readiness checker
Pricing
Sales-quoted on the ServiceNow platform. Platform API. Confirm current terms on the vendor site.
Checked 12 Sep 2026. Vendors change prices without notice.
Is ServiceNow HRSD expensive?
ServiceNow HRSD does not publish a price. It is one of 12 quote-based tools among the 13 HR help desk tools in our directory. 0 have a free tier, and those with a public price typically start around $99 a month.
- 12 quote-based
- 0 free tier
- 2 public price
Worked out automatically from every HR help desk listing, so it updates as the directory changes.
Pros and cons
Pros
- HR cases on the same platform as IT
- Knowledge deflection at enterprise scale
- MCP and API listed
Cons
- Quote-only, platform deal
- Implementation is the real cost
- Wrong buy with no ServiceNow footprint
Integrations
Workday SAP SuccessFactors Microsoft Teams Slack Okta
What's new at ServiceNow HRSD
No updates logged yet. Follow ServiceNow HRSD and we will email you when it announces something new or its starting price changes.
Follow ServiceNow HRSD
Get an email when ServiceNow HRSD ships a new feature, posts release notes or changes its starting price. Only when something changes, and you can stop in one click.
How ServiceNow HRSD compares
See all ServiceNow HRSD alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | Sales-quoted | ✓ | ✓ | |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | ✓ | ✓ | Compare |
Sales-quoted
HR chatbot and ticket deflection if you want an assistant without buying ServiceNow.
Sales-quoted
Employee assistant for HR/IT deflection at a lighter footprint.
Sales-quoted
HR service delivery if UKG is already the HCM.
Sales-quoted MCP API
Help desk and cases inside Workday if that is the system of record.
Your next step
Shortlisting ServiceNow HRSD?
Still deciding? Ask an AI assistant about ServiceNow HRSD.
ChatGPT (opens in a new tab)Claude (opens in a new tab)Grok (opens in a new tab)