Dialpad
AI business phone and contact center.
Quote-based pricing
Bottom line
AI cloud phone and contact-center platform. Pricing is sales-quoted after a demo.
Stands out for: One vendor for business calling, contact center, and AI voice, aimed at sales and support together.
Watch out for: Pricing is sales-quoted. Buying is a demo and quote. This is heavier than a $20 power dialer.
Overview
Dialpad is a cloud phone and CCaaS platform: business calling, contact-center routing, messaging, and AI voice features in one product family. Pricing is a sales quote after a demo. The product is aimed at mid-market and enterprise sales-plus-support teams, not at a single recruiter with a softphone. It sits with RingCentral and Aircall rather than with a $20 staffing dialer.
Ops leaders pick Dialpad when they want one phone vendor for inbound queues and outbound sales instead of Aircall plus a separate dialer. Commercial terms are a quote. If you need a published $119 contact-center seat, Five9 publishes a Digital bundle. If you need a $20 recruiter line, look at CallMantra. Dialpad sits in the AI cloud-phone category with RingCentral and Aircall.
Who it's for
Best for
- Companies that want calling and contact center in one cloud
- Support orgs adding AI voice and messaging
- Sales teams that also take inbound
- Buyers willing to demo an enterprise phone platform
Not ideal for
- Recruiters who only need a staffing dialer
- Buyers who need a published starter seat price
Key features
Dialer. Outbound dialing for SDR and recruiting teams running call volume.
Screenshots
Communications app interface
Sales calling interface
AI CSAT scoring
Images: Dialpad's own website. Select an image to see it full size.
Pricing
Sales-quoted. No public rate card on the vendor site. Buying is a demo and quote. Confirm current terms on the vendor site.
Checked 19 Sep 2026. Vendors change prices without notice.
Is Dialpad expensive?
Dialpad does not publish a price. It is one of 11 quote-based tools among the 24 dialers tools in our directory. 1 have a free tier, and those with a public price typically start around $29 a month.
- 11 quote-based
- 1 free tier
- 14 public price
Worked out automatically from every dialers listing, so it updates as the directory changes.
Pros and cons
Pros
- Calling and contact center in one cloud
- AI voice features in the product family
- Fits sales and support together
Cons
- No public rate card
- Heavier than a power dialer
- Demo and quote to buy
What's new at Dialpad
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How Dialpad compares
See all Dialpad alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | Sales-quoted | – | – | |
| | – | $119/seat/mo | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | $25/user/mo | ✓ | ✓ | Compare |
| | – | $29/user/mo | ✓ | ✓ | Compare |
$119/seat/mo
CCaaS with a printed Digital bundle from $119/seat/mo.
Sales-quoted
Cloud phone for sales and support with a lighter SMB motion.
$25/user/mo MCP API
UCaaS alternative if you need meetings plus phone.
$29/user/mo MCP API
SMB sales phone and SMS if Dialpad is too much platform.
Your next step
Shortlisting Dialpad?
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