Workativ
Workativ is an AI help desk for HR and IT questions that live in Slack or Microsoft Teams.
From $349/mo
Bottom line
Workativ is an AI help desk for HR and IT questions that live in Slack or Microsoft Teams. The AI-agent pricing page starts at Business, $349 per month for 500 chat sessions and 2 agents. Yearly billing saves 15 percent.
Stands out for: Session-based pricing with no per-user fees, so the whole company can talk to the agent. Business is a published $349/mo session SKU, unusual in this category.
Watch out for: Business caps you at 500 AI chat sessions, 2 agents, 5 actions, 3 live agents, and 60 days of data retention. The old $99 Starter plan is no longer listed. Enterprise is custom.
Overview
Workativ is a no-code AI agent platform for employee IT and HR support. Agents train on sites, documents, and connected apps, answer in Slack, Microsoft Teams, or web, and escalate to a human inbox. Session-based billing means employees are not licensed one by one.
Business is $349/month with 500 sessions, 10 million characters, 2 agents, 5 actions, and 3 live agents. Yearly saves 15 percent. Enterprise is custom. The Starter plan is no longer listed. There is no printed day-count trial on the 2026 AI-agent pricing page. Capterra has 4.5 from 4 reviews, below 10.
Who it's for
Best for
- SMB and mid-market HR or IT teams that want a Slack or Teams agent at $349/mo
- Companies that need 500 sessions and 2 agents without per-employee fees
- Teams that prefer session caps over per-employee billing
- Ops leaders who need live-agent handoff without standing up ServiceNow
Not ideal for
- Enterprises that need a quote-only HRSD suite on top of Workday
- Buyers who need unlimited sessions on the cheapest card
Key features
AI agents in Slack and Teams. Answers HR and IT questions where employees already work.
Ticket deflection. Resolves common requests before they become tickets.
HRIS actions. Runs leave, access, and onboarding steps against connected systems.
Live-agent handoff. Escalates to a human when the bot cannot resolve.
AI features
| What the AI does | Plan |
|---|---|
| No-code AI agents that answer HR and IT questions and run connected actions in Slack or Teams | Starter |
| AI sentiment analysis, suggestions, analytics, and security guardrails | Starter |
Only features named in the vendor's own documentation. Anything sold separately is marked as an add-on.
Pricing
| Plan | Price | What you get |
|---|---|---|
| Business | $349/mo | 500 sessions, 2 agents, 5 actions, 3 live agents; yearly saves 15% |
| Enterprise | Custom | More sessions, custom integrations |
Business is $349 per month on monthly billing for 500 AI chat sessions, 2 AI agents, 5 actions, and 3 admins or live agents, with 60 days of data retention. Yearly billing saves 15 percent. Enterprise is custom. The Starter plan is no longer listed. Pricing is session-based with no per-user fees. Confirm current terms on the vendor site.
Checked 4 Nov 2026. Vendors change prices without notice.
Is Workativ expensive?
Workativ starts at $349/mo. We list 12 HR help desk tools in total. 0 have a free tier, and those with a public price typically start around $275 a month.
- 8 quote-based
- 0 free tier
- 4 public price
Worked out automatically from every HR help desk listing, so it updates as the directory changes.
Pros and cons
Pros
- Published Business plan at $349/mo with no per-user fee
- Business is a flat session SKU rather than PEPM
- Slack and Teams deployment without buying a full ITSM
Cons
- 500 sessions on Business may not cover a very busy HR inbox
- Capterra has only 4 reviews
- Enterprise connectors and extra sessions leave the public table
Integrations
Slack Microsoft Teams
What's new at Workativ
No updates logged yet. Follow Workativ and we will email you when it announces something new or its starting price changes.
Follow Workativ
Get an email when Workativ ships a new feature, posts release notes or changes its starting price. Only when something changes, and you can stop in one click.
How Workativ compares
See all Workativ alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | $349/mo | – | – | |
| | – | $3/employee/mo | – | – | Compare |
| | – | Sales-quoted | – | – | Compare |
| | – | Sales-quoted | ✓ | ✓ | Compare |
$3/employee/mo
Applaud is a quote-only enterprise HR service-delivery portal if you need a full EXP rather than a $99 session agent.
Sales-quoted
Leena AI is a conversational HR help desk on a quote, focused on employee questions rather than Workativ's session SKUs.
Sales-quoted MCP API
ServiceNow HRSD is the broader workflow suite if you already own ServiceNow and do not want a specialist $99 agent.
Your next step
Shortlisting Workativ?
Still deciding? Ask an AI assistant about Workativ.
ChatGPT (opens in a new tab)Claude (opens in a new tab)Grok (opens in a new tab)
Frequently asked questions
What is Workativ?
Is Workativ free?
Does Workativ have an MCP server or API?
What are alternatives to Workativ?
Is Workativ your product? Add the Listed on Work Insiders badge
Put this on your site so buyers can read an independent write up. It links to this page.
More about the badge: workinsiders.com/badge. Something wrong in this listing? Tell us.