Directory/HR help desk
HR help desk software manages employee questions the way IT manages tickets. Requests about pay, leave, benefits and policy arrive through a portal, chat or email, get routed to the right person, and are tracked to resolution. A knowledge base answers common questions before a case is opened. Larger suites call this HR service delivery.
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Confidentiality is the difference from a general ticketing tool. Check that sensitive cases can be restricted to named people and kept out of shared queues. Look at the knowledge base, the quality of any AI assistant, and whether answers can be tailored by location or employee group. Integration with your HRIS matters so agents see who is asking without switching systems.
Vendors price per agent, per employee or as part of a wider HR suite, and enterprise service delivery platforms are quoted. Where a vendor publishes a starting price, it is shown on the card below with the date we checked it.
Launching with an empty knowledge base. Employees try self service once, and if it fails they go back to email. Write the top fifty answers first, review case data monthly, and turn repeat questions into articles. The directory below lists the top tools in this category so you can compare features side by side.
Prices last checked 4 Nov 2026 against each vendor's own pricing page. How we check · Missing a HR help desk tool? Suggest it
HR help desk
HR ticketing and document portal. Formerly PeopleDoc.
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12. Each listing records its starting price, free plan, free trial, MCP and API support the same way, so the cards can be compared line for line.
4 of the 12 list a US dollar starting price, and the median of those is about $275. Units differ by vendor (per seat, per month, per check or credit pack), so compare the unit on each card, not just the number. 8 are priced by quote, so the vendor sets the number after a call.
3 of the 12 ship a first party MCP server, and 4 publish a public API. MCP is only marked where the vendor runs the server themselves, so an agent can query the tool directly.
The tools we use ourselves are marked as picks and listed first, then everything else runs A to Z. There is no paid ranking: a sponsored slot is labelled as such and never changes a listing, its category or its position.
Counted from every published listing in this category, so the numbers move with the directory.