Head to head

PowerDMS vs UKG HR Service Delivery

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

PowerDMS

Sales-quoted Free trial

PowerDMS by NEOGOV is policy acknowledgement, training, and accreditation software aimed at public-safety agencies. Quotes are built around agency size and which products you take.

Where PowerDMS fits

  • Police, fire, and sheriff offices that need signed policy acknowledgement with an audit trail
  • Agencies running CALEA or similar accreditation that want standards mapped to proofs
  • Public-safety training units that want tests and acknowledgements next to the policy library
  • Departments already in the NEOGOV hiring and HR stack

UKG HR Service Delivery, formerly PeopleDoc, is UKG's HR ticketing and employee-document portal (People Assist and Document Manager). It is still documented and sold. Plans are sales-quoted.

Where UKG HR Service Delivery fits

  • Enterprises already on UKG that want HR cases and employee files in the same family
  • Global HR ops that need document retention across 40-plus countries
  • Teams replacing shared inboxes with People Assist knowledge base and SLA dashboards
  • IT groups that will use the HRSD REST API and webhooks

At a glance

DetailPowerDMSUKG HR Service Delivery
Starting priceSales-quotedSales-quoted
Free tier–No–No
Free trialYesNot on record
MCP server–No–No
Public API–No–No
Listed underHR complianceHR help desk
Capterra4.7 from 517 reviewsNot enough reviews

Where they pull apart

PowerDMS

Stands out: You do not have to buy the whole platform. Agencies can start with policy, then add accreditation, training, wellness, or scheduling modules as they grow.

Watch out: simplify.powerdms.com/powerdms-pricing is a requirements form. A specialist builds a custom quote from product mix and FTE count, so two agencies of the same size can still pay differently.

Not the right fit for

  • Private-sector HR teams that only need a simple employee handbook portal
  • Buyers who need a printed per-user SaaS price on the marketing site

UKG HR Service Delivery

Stands out: UKG still publishes HR Service Delivery REST API v3 and v2 docs, including people-doc.com API hosts, so this is a live product line rather than a dead brand page.

Watch out: The older product URL no longer resolves. The live feature page is under /products/features/hr-service-delivery. Budget work still goes through UKG sales, not a public PEPM.

Not the right fit for

  • SMBs that need a $5/employee benefits cart
  • ER investigators who actually needed HR Acuity case files, not HR tickets

Pros and cons

PowerDMS

  • Policy, accreditation, and training in a stack built for public safety
  • Modular buying so you are not forced into the full platform on day one
  • Capterra 4.7 from 517 reviews, a deep public-safety user base
  • No public commercial price list. Quotes follow FTE count and product mix
  • Corporate HR teams may find the agency workflow heavier than a handbook tool
  • Add-on products (scheduling, time, recall) are licensed separately in contract price books

UKG HR Service Delivery

  • People Assist plus Document Manager in one HRSD family
  • Current REST API v3/v2 documentation, including webhooks
  • Global document-retention story across 40-plus countries
  • No public rate card. UKG quotes the modules
  • The older product URL no longer resolves, which confuses buyers
  • Capterra's PeopleDoc listing has only four reviews

What each one costs

PowerDMS

Sales-quoted

PowerDMS by NEOGOV prices from agency size and the products you choose (policy, accreditation, training, and related modules). You can start with a subset of the platform. The public pricing page is a quote request, not a per-user grid. A trial is listed on Capterra without a printed day count. Confirm current terms on the vendor site.

Checked 19 Sep 2026

UKG HR Service Delivery

Sales-quoted

UKG HR Service Delivery (People Assist and Document Manager, formerly PeopleDoc) is quoted by UKG. There is no public per-employee grid. Current product copy lives on the HR service delivery feature page. A REST API is documented for the HRSD product line. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Common questions

Can you try PowerDMS or UKG HR Service Delivery for free?
Neither carries a free tier on our listing. PowerDMS offers a free trial.

Not the pair you wanted?

All PowerDMS alternatives All UKG HR Service Delivery alternatives Every HR compliance tool

Editorial listings, never paid rankings. Prices checked 19 Sep 2026. Confirm current terms on the vendor site. Spot an error?