Dialpad
AI business phone and contact center.
From $15/user/mo
Bottom line
AI cloud phone and contact-center platform. Connect Standard starts at $15 per user a month.
Stands out for: One vendor for business calling, contact center, and AI voice, aimed at sales and support together.
Watch out for: Sell seats start at $39 and the Support contact center at $89 per user a month. This is heavier than a $20 power dialer.
Overview
Dialpad is a cloud phone and CCaaS platform: business calling, contact-center routing, messaging, and AI voice features in one product family. Connect starts at $15 per user a month, Sell at $39, and Support at $89. The product is aimed at mid-market and enterprise sales-plus-support teams, not at a single recruiter with a softphone. It sits with RingCentral and Aircall rather than with a $20 staffing dialer.
Ops leaders pick Dialpad when they want one phone vendor for inbound queues and outbound sales instead of Aircall plus a separate dialer. Connect has a 14-day free trial. If you need a published $119 contact-center seat, Five9 publishes a Digital bundle. If you need a $20 recruiter line, look at CallMantra. Dialpad sits in the AI cloud-phone category with RingCentral and Aircall.
Who it's for
Best for
- Companies that want calling and contact center in one cloud
- Support orgs adding AI voice and messaging
- Sales teams that also take inbound
- Buyers who want a 14-day free trial first
Not ideal for
- Recruiters who only need a staffing dialer
- Buyers who want outbound dialing under $39 a seat
Key features
Dialer. Outbound dialing for SDR and recruiting teams running call volume.
Screenshots
Communications app interface
Sales calling interface
AI CSAT scoring
Images: Dialpad's own website. Select an image to see it full size.
Pricing
| Plan | Price | What you get |
|---|---|---|
| Connect Standard | $15/user/mo | Business phone, 14-day free trial |
| Connect Pro | $25/user/mo | Adds CRM integrations and 24/7 support |
| Sell Essentials | $39/user/mo | Outbound sales plan |
| Sell Advanced | $59/user/mo | Adds local presence dialing and live coach |
| Sell Premium | $79/user/mo | Annual only |
| Support Essentials | $89/user/mo | Contact center |
Dialpad Connect (business phone) is Standard $15 per user a month, Pro $25, and Enterprise on quote. Dialpad Sell (outbound) is Essentials $39, Advanced $59 and Premium $79 per user a month. The Support contact center is Essentials $89, Advanced $119 and Premium $149 per user a month. Monthly and annual billing are offered, with annual discounted; Premium is annual only. AI Agents are sold on conversation-based credits. Connect has a 14-day free trial. Confirm current terms on the vendor site.
Checked 4 Nov 2026. Vendors change prices without notice.
Is Dialpad expensive?
Dialpad starts at $15/user/mo. We list 25 dialers tools in total. 2 have a free tier, and those with a public price typically start around $30 a month.
- 5 quote-based
- 2 free tier
- 20 public price
Worked out automatically from every dialers listing, so it updates as the directory changes.
Pros and cons
Pros
- Calling and contact center in one cloud
- AI voice features in the product family
- Fits sales and support together
Cons
- Sell outbound plans start at $39 per user a month
- Heavier than a power dialer
- Enterprise Connect is quote-based
What's new at Dialpad
No updates logged yet. Follow Dialpad and we will email you when it announces something new or its starting price changes.
Follow Dialpad
Get an email when Dialpad ships a new feature, posts release notes or changes its starting price. Only when something changes, and you can stop in one click.
How Dialpad compares
See all Dialpad alternatives, with what each one does differently and a head to head for every pairing.
| Tool | Free tier | From | MCP | API | Compare |
|---|---|---|---|---|---|
| | – | $15/user/mo | – | – | |
| | – | $119/seat/mo | – | – | Compare |
| | – | $30/license/mo | – | – | Compare |
| | – | $20/user/mo | ✓ | ✓ | Compare |
| | – | $29/user/mo | ✓ | ✓ | Compare |
$119/seat/mo
CCaaS with a printed Digital bundle from $119/seat/mo.
$30/license/mo
Cloud phone for sales and support with a lighter SMB motion.
$20/user/mo MCP API
UCaaS alternative if you need meetings plus phone.
$29/user/mo MCP API
SMB sales phone and SMS if Dialpad is too much platform.
Your next step
Shortlisting Dialpad?
Still deciding? Ask an AI assistant about Dialpad.
ChatGPT (opens in a new tab)Claude (opens in a new tab)Grok (opens in a new tab)
Frequently asked questions
What is Dialpad?
Is Dialpad free?
Does Dialpad have an MCP server or API?
What are alternatives to Dialpad?
Is Dialpad your product? Add the Listed on Work Insiders badge
Put this on your site so buyers can read an independent write up. It links to this page.
More about the badge: workinsiders.com/badge. Something wrong in this listing? Tell us.