Compare/Head to head

Dialpad vs Five9

Same facts, side by side: starting price, free tier, MCP, API and what each one is actually built for.

Starting price

Dialpad

$15/user/mo

AI cloud phone and contact-center platform. Connect Standard starts at $15 per user a month.

Where Dialpad fits

  • Companies that want calling and contact center in one cloud
  • Support orgs adding AI voice and messaging
  • Sales teams that also take inbound
  • Buyers who want a 14-day free trial first

Five9

$119/seat/mo

Cloud contact center. Digital bundle is $119 per seat per month. Core is $159. Plus, Pro, and Enterprise are sales-quoted.

Where Five9 fits

  • Contact centers that want a printed digital seat
  • Brands moving CX into the cloud
  • Ops teams that will grow into Plus or Enterprise
  • Companies that need omnichannel routing

At a glance

DetailDialpadFive9
Starting price$15/user/mo$119/seat/mo
Free tier–No–No
MCP server–No–No
Public API–No–No
Listed underDialers, Lead generationDialers, Lead generation

Where they pull apart

Dialpad

Stands out: One vendor for business calling, contact center, and AI voice, aimed at sales and support together.

Watch out: Sell seats start at $39 and the Support contact center at $89 per user a month. This is heavier than a $20 power dialer.

Not the right fit for

  • Recruiters who only need a staffing dialer
  • Buyers who want outbound dialing under $39 a seat

Five9

Stands out: A published Digital seat at $119 for digital-first CX, with AI contact-center tools on higher bundles.

Watch out: Plus, Pro, and Enterprise still need sales. $119 is a digital bundle, not a full voice contact center by default.

Not the right fit for

  • SDR teams that only need a power dialer
  • Recruiters who want a $20 staffing softphone

Pros and cons

Dialpad

  • Calling and contact center in one cloud
  • AI voice features in the product family
  • Fits sales and support together
  • Sell outbound plans start at $39 per user a month
  • Heavier than a power dialer
  • Enterprise Connect is quote-based

Five9

  • Digital bundle from $119/seat/mo
  • Core bundle at $159/seat/mo
  • Built for omnichannel CX
  • Plus and Enterprise are quotes
  • Too heavy for a sales power dialer
  • No published free trial

What each one costs

Dialpad

$15/user/mo

Dialpad Connect (business phone) is Standard $15 per user a month, Pro $25, and Enterprise on quote. Dialpad Sell (outbound) is Essentials $39, Advanced $59 and Premium $79 per user a month. The Support contact center is Essentials $89, Advanced $119 and Premium $149 per user a month. Monthly and annual billing are offered, with annual discounted; Premium is annual only. AI Agents are sold on conversation-based credits. Connect has a 14-day free trial. Confirm current terms on the vendor site.

Checked 4 Nov 2026

Five9

$119/seat/mo

Digital bundle $119 per seat per month. Core bundle $159 per seat per month. Plus, Pro, and Enterprise are contact-sales. No free trial stated. Confirm current terms on the vendor site.

Checked 19 Sep 2026

Common questions

Is Dialpad cheaper than Five9?
Dialpad starts lower, at $15/user/mo against $119/seat/mo for Five9. That is the entry plan on each side, so the real number depends on seats and the tier you land on.
Can you try Dialpad or Five9 for free?
Neither carries a free tier on our listing.

Not the pair you wanted?

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Editorial listings, never paid rankings. Prices checked 4 Nov 2026. Confirm current terms on the vendor site. Spot an error?